I’ve had multiple reports this morning of BTInternet customers seeing mail just disappear from their accounts. I’ve looked into this and narrowed it down to users using Outlook via IMAP. The symptoms are that when a new message is read, one or more existing messages below it in the inbox disappear within a few minutes. There is a thread on the BT forum about this issue that I am following to keep up with developments, which you can see here: https://community.bt.com/t5/Email/Emails-disappearing-from-inbox/td-p/1977636 and there are similar posts relating to Sky elsewhere (and apparently AT&T who also use Yahoo email).   Update… Read More »Problem with disappearing emails for BT Internet / Sky users

Data breaches, scam phone calls and websites are becoming more prevalent all the time. I’ve been made aware of the following article, which describes data breaches that have happened so far in 2019, which is both informative and alarming. https://vpnpro.com/blog/data-breaches-2019/

A lot of Windows 10 users were annoyed when the Anniversary update, released a year after the initial release of Windows 10, suddenly decided to install itself on their machines without so much as a polite warning. Well, this is due to happen again this month (April 2017) with the new “Creators” update, and again, most users will not have the power to prevent it. Anyone using Windows 10 Home with the default Windows Update options could find it downloading any time after April 11th. It will then be scheduled to install any time outside “active hours” which if you… Read More »Windows 10 Creators Update

People with Virgin.net email addresses are probably already aware that they are going to lose access to this service soon, but there seems to be some confusion as to exactly when. Virgin Media sold part of their business to TalkTalk last year and that included responsibility for these addresses, and it seems that TalkTalk are not going to maintain them. I have not been able to find an exact date, but it is suggested that the cut off will be at the end of June, so only a few weeks from now. To avoid loss of email , the simplest… Read More »Virgin.net email address closure

Now that Windows 10 has been released and is being rolled out to everyone who reserved it using the little icon that’s appeared in the system tray over the last few months, I thought I should issue a word of caution. Although Windows 10 may be a fantastic OS, and we may all want to start to use it eventually, at the start of the life of any version of Windows it takes time for software companies to make their software fully compatible with it. So if you rush into upgrading to Windows 10 without making sure that everything you… Read More »Upgrading to Windows 10 – Don’t rush into it!

A customer asked me about an email they received today, and I wanted to pass on a warning to anyone who receives anything like the following… Subject: Important – BT Digital File Dear Customer, This email contains your BT Digital File. Please scan attached file and reply to this email. To download your BT Digital File please follow the link below : <LINK REMOVED FOR SAFETY> If you have any questions or forgotten your password, please visit the “Frequently Asked Questions” at bt.com or call the helpdesk on 0870 240 5356* between 8am and midnight. Thank you for choosing BT… Read More »Malware seen today – BT Digital File

Merry Christmas to everyone who knows us. We hope everyone still manages to have a wonderful Christmas despite the terrible weather in the UK and, most importantly, that everyone is safe. I hope we’ve been helpful this year and can do more to help you in 2014.

For anyone becoming more and more frustrated with the VirginMedia broadband service, particularly in the Dorking area, I wanted to give an update on my own experience, and that of those of my clients who are with VirginMedia. On Thursday morning I started work at 9am and found I had no internet connection. I am on the VirginMedia 30Mb package and although I have never managed to get more than 17Mb it is normally a stable connection. It was down until approximately 11.30am which was, frustratingly, the exact moment I managed to get through to someone in support. I had… Read More »Severe VirginMedia broadband issues in the Dorking area