Remote support is invoiced for via email, so an email address needs to be provided.

If the remote session exceeds half an hour, an invoice will be sent following the session. If the time taken is less than half an hour, the time taken is kept open, and if more help is needed within the next 2 months, the additional time is added each time until half an hour is reached, at which point an invoice will be sent.

If no more support is needed during this 2 month period, an invoice will be sent for the minimum half hour charge after 2 months has passed.

HolmPC reserves the right to wait longer before invoicing, but 2 months is the minimum grace period.